Improver

Adil Hassnaoui

Engagement Manager Digital transformation | Head of CRM ( Salesforce ) at JK Consulting

United Arab Emirates

with a Relevant educational background (exec-MBA & Master Engineering degree) coupled with 14 years of executive experience as IT and digital transformation Manager serving major international companies on many business technology issues, including Digital transformation, Outsourcing, CRM and Global integration of IT systems.

Supported the client at several stages, including the delineation of the functional requirements,
defining the required solution and the planning and management of the deployments (managing external integrators and defining the future IT organization)

Focused on strategy, revenue growth, customer experience, digital transformations and making organizations more agile and customer-centric.

Strong capabilities in strategy & organization, technology and operations.

Main skills :
- Digital Project Management
- Scrum Methodology
- Project Delivery
- Change management

Languages skills :
- French, English, Arabic

Technical skills :
- CRM: Salesforce Sales Cloud, Lightning UI, Analytics Cloud,Salesforce Pardot, visualforce, APEX,
- Test management: ALM Quality Center, HP UFT

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Experience:

• Project and Software Engineering Manager (Atos Consulting)
• Senior Project Manager (Bouygues Telecom)
• Engagement Manager Digital transformation | Head of CRM (Salesforce) (JK Consulting for Media.FIGARO)
• Senior Test Manager - QA Manager (Bouygues Telecom)
• Software testing consultant (Bouygues Telecom)
• CRM Consultant (Umanis)

Skills: