Product Design at Apple @ San Francisco, California
IT Senior Director - IT Transformation | Business & Technology Alignment | Trusted Advisor | Continuous Improvement
New York City Metropolitan Area
Global Transformational IT Executive with demonstrated success driving contributions to overall organization mission & objective. Combine entrepreneurial mindset, intellectual curiosity, & collaboration. Cultivate winning relationships with clients, senior leadership, & colleagues at all levels.
Trusted advisor to business for translating technology & business bi-directionally to understand business challenges & create solutions. Adept at strategic planning, execution, organizational change management, & mobilizing high-performing teams to deliver value in revenue, cost reductions, & risk mitigation. Recruit & motivate talent, & create positive work environment that fosters continuous improvement & innovation.
- Developed and implemented Project Management Office (PMO) and Service Management Office (SMO) operating model, including roles, responsibilities, common processes, Proof of Concept (POC) governance, service definitions, & multi-year roadmaps.
- Business Growth - Delivered $15M service center in Philippines & enabled the company to grow the business & hire 1000+ service center associates.
- M&A Integration –Transitioned datacenter & 1500+ employees in 9 months. Reduced annual costs by $3M.
IT Strategy, Alignment, Execution | IT Governance | Talent Development & Mentoring | IT Service Management & Delivery | Service Level Management | IT Compliance / Risk Management | Financial / Budget Management | Solution Development & Delivery | Cloud Computing | IT Service Portfolio / Catalog Management | Process Engineering / Continuous Improvement | Software Development Lifecycle (SDLC) | Architecture | Demand / Capacity Management | Program Project Management | Agile Scrum | Change Agent | Mergers & Acquisitions Integration | Vendor / Contract Management | Automation
- Six Sigma
- ITIL v3
- ISO/IEC 20000:2011 IT Service Management
- Amazon Web Services Cloud Practioner
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