Improver

Aleksey Vlasov

Business Partner at Sberbank Technology

Moscow, Moscow

- Knowledge of contemporary methods of IT Department management and ITIL management.
- Project management skills, Project management skills, including preparation of technical documentation, communication with equipment suppliers and providers, technical realization of the project.
- Technical documentation management skills

---

Experience:

• IT department specialist (OJSC Lesbank)
• Customer support manager (Moscow State Textile University)
• Manager of Telephony center of competence (Wimm-Bill-Dann)
• Business Partner (Sberbank-Technology)
• Chief of Corporative Telephone Network Operation Department (OJSC “RGSBank”)

Skills:

• MS Project
• IT Management
• Organizational Development
• PMBOK
• Project Management
• ITSM
• ITIL
• IT Operations Management
• Avaya
• Incident Management
• Project Planning
• Change Management
• Call Centers
• Telephony