Improver

Alex Rhodes

Chief Operating Officer at Marlette Funding

Wilmington, Delaware

Innovative leader with 20 years of experience across business strategy and operations/execution. Experience spans strategy development & operations for Marketing, Credit, Customer Experience, Sourcing and Loss Mitigation across Credit Card, Unsecured, and Small-business Lending.

Proven ability to recruit, lead, and coach high-performing cross functional teams to deliver solutions to complex operational situations.

Demonstrated success in leading within large matrix organizational structures as well as start-up environments.

Specialties: Operations Management, Loss Mitigation (Collections, Recoveries and Fraud), Outsourcing/Supply Chain Management, Customer Experience, Contract Negotiations, Change Delivery, Business Process Optimization, P&L Management, and New Product Development/Launch.

---

Experience:

• Managing Director Of Operations (Marlette Funding, Provider of Best Egg Personal Loans)
• VP, Operations Leader (MBNA)
• Director, U.S. Collections & Recovery Operations (Barclaycard)
• VP, Collections - Supplier Servicing and Control (Bank of America)
• Chief Operating Officer (Marlette Funding, Provider of Best Egg Personal Loans)

Skills: