Improver

Amber Aslanian

Head Of Customer Experience Operations at Earnin

San Francisco Bay Area

Strategic-minded and goal-driven leader with expertise in customer support processes, tools, best practices, and voice of customer (VOC). Proven track record in building, motivating, and leading high-performing support organizations that consistently achieve 95% customer satisfaction (CSAT) and 85+ employee satisfaction (ESAT) scores. Specialist in decreasing employee turnover rates to <10% annually.

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Experience:

• Head Of Customer Experience Operations (Earnin)
• Senior Director, Customer Support (Bill.com)
• Marketing Associate (PayCycle)
• Online Support Manager (PayCycle)
• Customer Insights Manager (Intuit)
• Director, Customer Support (Bill.com)

Skills: