Improver

Andrea Gombac

Vice President Service and Annuity at Ricoh Europe

London, England

Innovation driven executive with over 25 years of experience in business development, presale, customer service and digital transformation with industry leaders in the ICT market.

Current areas of interest include reshaping the role of a service organization in the context of platform business models, servitization of product-centric business models, and applying blockchain technologies and digital twins to augment service capabilities.

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Experience:

• Service Innovation Director, CTO (Ricoh Italia)
• Head of Service Operations - Enterprise Business Unit (Fastweb S.p.A. (Swisscom Group))
• Head of Customer Service Management - Enterprise Business Unit (Fastweb S.p.A. (Swisscom Group))
• Director of Customer Service, CTO (Ricoh Italia)
• Vice President Service and Annuity (Ricoh Europe)
• Wireline Solutions Engineering Manager (Nortel Networks)
• Senior Research Engineer (Telecom Italia Lab)
• Business Development Director (Nortel Networks)

Skills: