Improver

Angela L.

Senior Business Systems Analyst

Greater Phoenix Area

Executive Summary

- Seven years of experience in implementation, business analysis, eliciting business requirements from stakeholders, identifying business needs, and creating and analyzing gap analysis of current and future states in the hospitality industry

- Strong experience working in an agile environment through multiple projects and teams

- Highly skilled in analyzing business issues, clarifying them with stakeholders, recommending business solutions, as well as documenting issues in Rally and JIRA as to express the user requirements

- Strong experience escalating questions and issues, managing customer relations, and exceeding customer expectations and needs
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- Strong experience analyzing, documenting, scheduling and communicating change to business and individuals

- Solid experience working with development teams to brain storm and define solutions to meet customer requirements including usability and performance needs

- Strong experience ensuring development understands project requirements

- Strong experience supporting end users through both implementation and support services roles.

- Strong experience providing input to training documents for external users, as well as writing training documents and providing training to internal users.

- Highly skilled in participating and leading implementation planning for multiple projects

- Solid experience planning user acceptance testing, executing tests, monitoring test completion, and escalating issues

- Solid experience in Team Collaboration tools like Rally, JIRA, Confluence, SharePoint, Enterprise Architect, and Remedy

- Strong experience in creating Traceability Matrixes, Business Use Cases, Business Process Modeling, Swim Lane Diagrams

Specialties: administration, analysis, customer relations, database administration, information systems, solaris, sun microsystems, troubleshooting,

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Experience:

• Business Analyst at SRP (Solu Technology Partners)
• Business Analyst (Pegasus Solutions)
• Office Manager (New Solutions Counseling)
• Business Systems Analyst 3 (Choice Hotels International)
• Senior Business Analyst (SRP)
• Application Support Analyst (Pegasus Solutions)

Skills: