Improver

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Brent Bierwirth

Brent Bierwirth

Sr. Solution Architect & Consultant at Fishbone Analytics Inc.

Calgary, Alberta

Experienced Service Management (ITSM) and ITOM solution consultant with over 20 years experience. I have helped, plan, design, build and deploy service management and ITOM solutions covering, Incident, Problem, Change & Request Management, Service Catalog, Configuration & Asset Management. I also have experience with ServiceNow ITOM solutions, including discovery, service mapping, event management and cloud management and governance.

I have participated in all aspects of the project life-cycle including being technical lead and managing development teams and designing and developing integrations with multiple platforms such as LDAP, SSO, IntegrationHub/Rest and CI/Asset Discovery solutions.

Current skills include:
- Architect (Product)
- Presentation / Workshop Hosting
- Requirements Gathering / Design Documentation.
- Integration design & development using tools such as REST/SOAP and ServiceNow IntegrationHub.
- ITIL (Service management processes)

- ServiceNow ITSM/ITOM
- IT Service Management (Incident, Problem, Change Management)
- CMDB
- Service Catalog / Service Portal
- Certified ServiceNow Administrator (CSA)
- Certified ServiceNow Developer (CAD)
- Discovery & CMDB (Certified Implementation Specialist)
- Service Mapping (Certified Implementation Specialist)
- Event Management (Certified Implementation Specialist)
- Software Asset Management (Certified Implementation Specialist)
- Cloud Management (Certified implementation Specialist)

- BMC Remedy AR System & BMC Remedy ITSM.
- Incident & Problem Management
- Change & Release Management
- Service Level Management
- Service Request Management
- Configuration & Asset Management

- BMC Remedy SSO, Smart-IT & DWP (Digital Workplace), Smart Reporting.
- BMC Remedy Integrations, including REST/SOAP Webservices, API, Atrium Integrator (AI), LDAP, SQL


Experience:

  • Consultant (TransCanada)
  • BMC Software Consultant (ExxonMobil)
  • Sr. Solution Architect (NewRocket )
  • Consultant (TELUS)
  • Project Architect (BMC Software)

Skills:

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