Improver

Briana Simpson

Customer Support Team Lead at project44 🚀

Chicago, Illinois

Experienced Technical Support leader with a demonstrated history of working in the Logistics and Supply Chain industry.

Currently, I am a Customer Support Manager at project44 where I lead our T1/T2 team in the US and LATAM and drive the continuous development of global customer-facing support. I excel at employing a customer-centric approach with support services to ensure a strong customer-facing experience from first touch to resolution.

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Experience:

• Technical Support Specialist II (project44)
• Customer Support Team Lead (project44)
• Operations Specialist - Managed Transportation (Echo Global Logistics)
• Technical Support Analyst - Data Engineering (Evolent Health)
• Administrative Assistant II - Campaign Operations (Jewish United Fund)
• Integration Analyst (Echo Global Logistics)
• Account Manager (Aggeus Healthcare)
• Technical Support Specialist (project44)

Skills: