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Bridget Alford, M.Ed

Bridget Alford, M.Ed

Customer Success Manager at eDynamic Learning

Ponce de Leon, Florida

Customer-focused, impact-oriented, and solution-driven Support Manager possessing comprehensive experience in the e-learning and educational management industry. Expert in establishing and executing processes, procedures and policies to increase customer satisfaction, employee productivity, process standardization and ticket resolution times Repeatedly recognized for delivering high-quality customer support. A strategic thinker who can quickly spot relevant patterns and issues with the ability to creatively problem solve to resolution. Comprehensive experience providing remote customer support within distributed team environments. Foster positive business relationships by demonstrating high levels of dependability, integrity, and resourcefulness. Extensive knowledge of technology and an inherent ability to multi-task and communicate effectively on teams, in person, and in remote environments. Successful 14+ year history of working remotely and on distributed teams.

Available to discuss new opportunities, please contact me directly at bridgetalford@gmail.com


Experience:

  • Educational Technology Consultant (eDynamic Learning)
  • Curriculum Support Manager (K12)
  • Customer Success Manager (eDynamic Learning)
  • Client Support Manager (Moonami )
  • Curriculum Support Lead (Accelerate Education)
  • Product Support Specialist (K12)

Skills:

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