Applications Lead Engineer at iSON Technologies - Leading IT Company in Africa and Middle East @ Kampala
Sr. Cisco Voice UC/Collaboration Engineer at CT Network's LLC.
Continue to provide high level consulting support for CT Network's LLC clients. Maintain existing and establish long-term relationships with commercial and government entities. Moreover, network with other experienced professionals to further enhance my technical knowledge and expertise in the field of Cisco Engineering.
Includes working with T1, DS3, OC, SONET, DWDM, ADM, cell networks, bandwidth & trunk management, marketing analysis & forecasting, production of tactical system employment and requirements, and integration of new technology. Worked with the operation of Ericsson, Lucent, and Nortel equipment.
Includes network engineering, Ethernet and Token Ring topologies, Banyan VINES and Peer-to-Peer networks, TCP, IP, BGP, EGP, RIP, OSPF, IPX, SPX, Distance Vector and Link State protocols, various cable transmission paths, Cisco Catalyst 19x, 29x, 35x, 45x, 65x, 69x, Cisco Routers 800, 25x, 28x, 72-76x, NetBIOS, NetBeui, SNMP, SNA, X.25, X.400/500, ARCNet, ATM, FDDI, Novel 5x and Microsoft Operating Systems, Microsoft Active Directory (AD).
Includes using protocols such as MGCP, H323, SIP, FXS, FXO, PRI and VG202-04 or VG224 Cisco Unity, Cisco Unity Tools Depot, Call Manager (CM), Cisco Unified Communication Manager (CUCM), Publisher and Subscriber Servers, Call Emergency Responder Administration (CERA), Session Management Edition (SME), Customer Response Solution (CRS), Integrated Voice Recording (IVR), Unified Contact Center Express (UCCX), Cisco's Real-Time Monitoring Tool, Cisco's Automatic Call Distribution (ACD), Cisco Meeting Place (MP), Personal Assistant (PA), Berbee/Informacast.
Includes use of Netscape and Internet Explorer, Internet Information Server, HTML, SMTP, FTP, Telnet, POP3, PPP, SLIP.
Work Order Tracking Systems: