Improver

Chella Henzel, PMP

Program Delivery Manager

Columbus, Ohio Metropolitan Area

Program Delivery Manager with over 24 years of delivering multi-site deployment solutions for Fortune 500 companies. Applies practical knowledge in project management, technology, OCM, and business operations to design solutions which increase productivity while delivering an excellent customer experience. Thrives in a fast-paced, technology-centric environment supporting hardware and software.

Core competencies include:
Project Management ● Process Improvement ● Multi-site Refresh ● Team Management ● Customer Success ● Account Management ● Business Development ● Financial Analysis ● Operations Analysis ● Client Relations ● Cross-Functional Team Leadership ● Training ● Technical Account Management ● Implementation ● Contact Center Management ● Cost Reduction ● Vendor Management ● Resource Management

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Experience:

• Senior Project Manager (Insight)
• Customer Support Operations Manager - US (Gwynnie Bee)
• Client Relations Manager (Equant)
• Manager, Customer Success (Insight)
• Business Consultant (Independent Contractor/Consultant)
• TAC Operations Manager (Avnet Services)
• Senior Client Relations Manager (Avnet)

Skills: