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Cristina Z.

Cristina Z.

Vendor Management Expert at European Central Bank

Frankfurt, Hesse

An experienced, versatile & results-driven professional with a proven background in delivering end-to-end projects keeping clear focus on customer experience and business objectives, as well as operational transformation and efficiency.

Highly analytical individual, with a creative and problem-solving mind-set and strong business process management, service management framework implementation experience.

Collaborative approach to successful transformation and benefits realisation, engaging with senior stakeholders at all levels, delivering to agreed benefits realisation plans.

Experience cross industries, managing large logistic, procurement, HR, and manufacturing projects as Service Manager and Mobilization Lead.


  • IT Vendor Manager (KBC Bank Ireland)
  • Client Service Delivery Lead (Accenture)
  • Transition Lead – Business Solutions & Technology (BST) - BRG (Accenture)
  • IT Vendor Management Expert (European Central Bank)
  • IT Vendor Manager (Bank of Ireland)


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