Improver

Daphne Lopes

Head of Customer Success for UK 🇬🇧 Ireland 🇮🇪 France 🇫🇷 and EMEA Strategic Accounts 🌏

Ireland

Customer Success leader with Product Management, Operations and Professional Services experience in SaaS and Payments.

I am obsessed with delivering great experiences and excellent outcomes to clients through products and services.

Before joining the EMEA leadership team in Hubspot, I headed customer transformation for a payment platform, with the goal of putting the customer at the centre of the operations. Prior to that, I spent four years scaling an early stage start-up, setting the foundations of a $50M ARR business and growing the team from 1 to 40 employees. On the way to making this happen, I’ve done stints in professional services, customer
success, product management, channel management, and operations. I've built processes, systems, and teams from the ground up.

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Experience:

• Manager, Customer Success EMEA (HubSpot)
• Member (Founders of the Future)
• Product Merchandiser (Ted Baker)
• Senior Manager, Success (HubSpot)
• Head of Customer Transformation (Retail inMotion)
• Head of Operations (WNDYR)
• Head of Customer Success Partnerships (WNDYR)

Skills: