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Dennis W. James, ITIL

Dennis W. James, ITIL

IT Service & Support Leader

Irvine, California

Energetic, customer-centric, technology leader with extensive breadth of IT service management experience, complimented by global enterprise client/end user technical support, infrastructure and application operations, large-scale project management, process transformation/management, and diverse, distributed team leadership. Handpicked by executives to turn around underperforming teams. Responsible for the availability and reliability of high-demand, mission-critical business functions. Accomplished leader known and respected for leading successful organizational change and building credibility with executive teams and diverse business units. More than 20 years of progressive experience complemented by a bachelor's degree, ITIL certification and comprehensive training in a broad range of technologies. Recognized for customer service excellence, outstanding global vendor management, and building strong IT-business-client relationships.


  • Director, Global IT Operations (HAVI Global Solutions)
  • Director, Global End User Services (Alteryx)
  • Manager, Technical Support (HAVI Global Solutions)
  • Sr. Manager, Global Employee Technology (HAVI Global Solutions)
  • Technology Analyst, Information Systems (Corporate America Family Credit Union)
  • Account Executive, Advertising (Copley Newspapers)
  • Sr. Manager, IT Operations (United Airlines)
  • Manager, Information Systems (Corporate America Family Credit Union)


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