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Dewayne Hugh

Dewayne Hugh

Senior Customer Success Manager at nCino, Inc.

Provo, Utah

I am Dewayne L. Hugh, a proven customer service professional and business management leader with a strong background driving strategic initiatives across various capabilities throughout the technical workspace. I have a demonstrated background leading operational tasks, delivering status updates, and providing approved direction, all while inspiring internal resources to perform at their highest level. I maintain a strong ability to improve business relationships and establish protocol leading to enhanced efficiencies. I collaborate with employees and mentor individuals on best practices, procedures and assignments.

I am a leader with a unique background training team members and resources on appropriate operational procedures and providing insight into sales aspects of the business. I spearhead internal goals and metrics and adhere to strict internal operating guidelines. My ability to communicate with leaders and motivate team members has proven to enhance the operational experience within an office.

My expertise lies in the following areas:
• Operational Oversight
• Account Management
• Customer Success Management
• Sales Management
• Product Development
• Program Management
• Risk Management & Mitigation
• Human Resource Management
• Contracts & Credentialing
• Forecasting & Budgetary Management
• Team Training
• Customer Satisfaction & Retention
• MS Office
• Business Strategy
• Strategic Partnerships
• Time Management
• Personal and Team Development
• Collaboration & Communication
• Process Improvement
• Motivational Leadership
• Team Building
• CRM Management


Experience:

  • Senior Customer Success Manager (Whistic)
  • Senior Customer Success Manager (nCino, Inc.)
  • Sr. Enterprise Customer Success Manager (Workfront)
  • Partner Executive (SUSE)
  • Customer Success Manager (eBay)

Skills:

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