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Dmitry Kotliarov

Dmitry Kotliarov

Business Analyst, Project Manager & Product Manager at ITNAVPro

Israel

Specialties: Contact/Call Centers, Telephony systems,
IVR Flows design, Project Management, Professional Services,
SSRS, MS Sql,
AVAYA products (PBX, AES, CCE, ACCCM, MM, CMS and others),
CRM,
Onyx CRM, SIEBEL CRM
Recording systems (Nice, Verint, Ergocom).
Product manager (QControl and BigBrother applications)


Experience:

  • Salesman (Eden Springs)
  • Project Manager, Product Manager, Business Analyst, Contact Center & CRM consultant (ITNAVpro)
  • Marketing manager of Russian market segment (Xfone)
  • Agent & supervisor in telemarketing division (Smile - Internet Gold)
  • Contact Center Manager (Xfone 018)

Skills:

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