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Ed I.

Ed I.

Senior Customer Success Manager at Okta

New York, New York

I am an experienced technical account manager with a passion for digital innovation and a savvy ability to leverage emerging technologies. I’m recognized for my skill at leading cross-functional teams through entire project life cycles, from designing and conceptualizing, to testing and deployment. I bring a proven ability to develop product and technical strategies by successfully identifying, driving, and optimizing business growth flow from existing and new business opportunities.

As an expert in data management, large-scale file receipt, and content ingestion workflows with demonstrated success managing digital supply chain vendors, I enjoy the challenge that accompanies working with digital music supply chains and expectations for solid IT Account and technology project management needed to hit all milestones.

I’ve developed a reputation for exceptional customer service management and dedication to utilizing superior communication ability for fostering relationships with clients, personnel, and key stakeholders.


Experience:

  • Technical Account Manager (Salesforce Commerce Cloud)
  • Sr. Technical Account Manager (Zendesk)
  • Ecommerce Digital Systems Analyst (Shiseido Americas Corporation)
  • Senior Customer Success Manager (Okta)
  • Content Administrator (Sony Music Entertainment)
  • Senior Technical Account Manager (Salesforce Commerce Cloud)

Skills:

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