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Ekaterina Militeeva

Ekaterina Militeeva

Project Manager / Customer Success Manager / Business Partner

Moscow, Moscow

14+ years in Pharma and Healthcare industry
9+ years of People Management (up to 12 direct reports)
2+ years of experience in SFE (Sales Force Effectiveness)
9+ years in Project Management including:
• Implementation of Veeva CRM from scratch 3 times (starting from gathering business requirements and finishing by users’ training and system’s go-live)
• establish customers' Segmentation and Targeting approach, standardization of the process;
• implementation of Omnichannel customer approach;
• Implementation of Digital solutions: Approved emails, Veeva Engage (remote visits), Omnichannel functionality, E-detailing, Event management, Consent management.
2 years of CRM Business partner role in Global multinational cross-functional projects:
• Global Project team is 40+ team members
• Region of responsibilities is Europe: 31 countries, 3000+ users
Master's degree in Information Technologies


Experience:

  • Head of Customer Relationship Management (CRM & BI) (Novartis)
  • CRM analyst /CRM Project Manager (Novartis)
  • Sales Force Effectiveness Business Partner (Novartis)
  • CRM & BI Customer Success Manager (Global Business Lead) (Novartis AG)
  • CRM Specialist (Novartis)

Skills:

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