Improver

Eli Dushinsky

Customer Success Manager | Customer Support Specialist | Technical Account Manager

Israel

My expertise is in providing customers with the highest level of technical support, understanding customer problems and needs, and establishing a close relationship in order to ensure customer satisfaction. I enjoy solving customers' challenges and I will do my utmost to see that their issues are fully resolved.

With many years in the Ad tech industry working with big and small B2B clients, I found that pleasing the customers is where I shine, and would like to take this virtue to my next position

- Proven problem-solving skills with high attention to details
- Excellent ability to understand flows and provide creative solutions
- Proficiency with Web and Mobile technologies
- Specializing in AdTech industry, Content Marketing, Mobile and Web attribution
- Strong verbal and written communication skills, effective team player with the ability to work independently
- Multilingual: English (at a mother tongue level ), Hebrew (native)

Technologies I work with: Zendesk, Salesforce, Intercom, JIRA, Looker dashboard, Kibana, Google Cloud BigQuery SQL, SDK, SKAN (SKAdnetwork)

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Experience:

• Customer Support Specialist (TUNE)
• Customer Service Support Specialist (AppsFlyer)
• Product Manager / System Engineer (NDS Limited / Cisco)
• Tier 3 Customer Support (LivePerson)
• Software Support Engineer – MobieAppTracking (TUNE)
• Pre Sales • Account Manager (Scanbuy)

Skills:

• Technical Support
• Integration
• Professional Services
• Zendesk
• Post-Sales
• Project Management
• Team Leadership
• Systems Engineering
• Mobile Devices
• Conditional Access
• Product Management
• Pre-sales
• Networking
• Chat
• Start-up Environment
• Skype
• Start-up Organizations
• DVB
• Oracle SQL
• intercom
• Software as a Service (SaaS)
• slack
• Customer Retention
• Customer-focused Service
• English as a Second Language (ESL)
• Communication
• Onboarding
• jira
• zendesk
• Salesforce.com
• Digital TV
• Customer Management
• Customer Support
• support
• Customer Relationship
• Customer Service
• Customer Oriented
• Customer Satisfaction
• Application Support
• Customer Engagement
• JIRA
• Problem Solving
• Set Top Box
• Creative Problem Solving
• Customer Success
• Windows
• saleforce
• Start-up Support
• Linux
• Web Chat