Improver

Erez Fogel

Customer Success Manager 📌Project Manager 📌Project Implementation Specialist 📌Technical Support Specialist

Israel

Being a Customer Success Manager is exactly what you’d think it’s like. I’m the customer contact for R&D, product, and business development.
My customers know that I am here to provide an answer or a solution to any problem/question, or new requests they have

A large part of my job involves supporting the pre-sales teams. It includes supporting onboarding, training and documents for technical enablement, upselling or installing base work, renewals, and more; I’m juggling multiple account management projects at a time while maintaining sharp attention to detail.

I have more than 8 years of experience in customer project management, implementation, and technical support. I am a proactive, self-learner, team player with knowledge and experience in low and high-tech companies.

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Experience:

• Operation & Administration Manager (Assaf medical center)
• Integration QA Engineer (Mentor Graphics)
• Information Systems Engineer (R.H. Electronics)
• Customer Success Manager (Siemens Digital Industries Software)
• Branch Manager (McDonald's)

Skills: