Other fun facts: I hold a Masters Degree in Microbiology from the University of Florida (go Gators!), worked as an adjunct professor of Project Management for San Diego State University. I also love to blog, present (I am an excellent podcast guest!), authored a guidebook on “Demystifying Agile, Scrum, & IT Service Management” and served as a Lead Editor and author for the core ITIL 4 publication, "ITIL 4 Leader: Digital & IT Strategy". I am a board member of LEDC, mentor entrepreneurs, do Business Development / Capture work, and strive to give a voice to women and minorities in technology. When I'm not at work or on social media, you may find me reading, biking, or performing improv comedy.

Here are some of my certs: PMP, PgMP, PRINCE2, ITIL Expert, Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Scrum Professional (CSP), Certified Agile Leader (CAL-E & CAL-O) with Scrum Alliance International, Microsoft Project / Project Server Black Belt certified, ServiceNow sales, and "Training from the back of the room" certified.

Beyond20 expertise includes:
* Scrum, Agile, & SAFe training and coaching
* Digital Business Strategy and roadmap creation
* Project Management / PMO design and launch
* Immersive simulations in DevOps, Project Management, & ITIL 4 (fun fact: We're the only master simulation facilitators for Capita/G2G3 simulations)
* PMP & PRINCE2 training, PMO design
* Microsoft PPM (Project, Project Server, & SharePoint)
* ITIL / ITSM, COBIT, & ISO 20k training and consulting
* ServiceNow / Cherwell Service Management implementation
* Comptia, Security+, DevSecOps training

Agile/Scrum, ITIL, SMO, ISACA, CGEIT, CISA, CASP+, PenTest+, CySA+, CISM, HCISPP, (ISC)2, Polestar, Service Desk, Help Desk, CMDB, Kanban, SLA, Value Stream, BRM, KCS, OpsRamp" />
Other fun facts: I hold a Masters Degree in Microbiology from the University of Florida (go Gators!), worked as an adjunct professor of Project Management for San Diego State University. I also love to blog, present (I am an excellent podcast guest!), authored a guidebook on “Demystifying Agile, Scrum, & IT Service Management” and served as a Lead Editor and author for the core ITIL 4 publication, "ITIL 4 Leader: Digital & IT Strategy". I am a board member of LEDC, mentor entrepreneurs, do Business Development / Capture work, and strive to give a voice to women and minorities in technology. When I'm not at work or on social media, you may find me reading, biking, or performing improv comedy.

Here are some of my certs: PMP, PgMP, PRINCE2, ITIL Expert, Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Scrum Professional (CSP), Certified Agile Leader (CAL-E & CAL-O) with Scrum Alliance International, Microsoft Project / Project Server Black Belt certified, ServiceNow sales, and "Training from the back of the room" certified.

Beyond20 expertise includes:
* Scrum, Agile, & SAFe training and coaching
* Digital Business Strategy and roadmap creation
* Project Management / PMO design and launch
* Immersive simulations in DevOps, Project Management, & ITIL 4 (fun fact: We're the only master simulation facilitators for Capita/G2G3 simulations)
* PMP & PRINCE2 training, PMO design
* Microsoft PPM (Project, Project Server, & SharePoint)
* ITIL / ITSM, COBIT, & ISO 20k training and consulting
* ServiceNow / Cherwell Service Management implementation
* Comptia, Security+, DevSecOps training

Agile/Scrum, ITIL, SMO, ISACA, CGEIT, CISA, CASP+, PenTest+, CySA+, CISM, HCISPP, (ISC)2, Polestar, Service Desk, Help Desk, CMDB, Kanban, SLA, Value Stream, BRM, KCS, OpsRamp" />

Improver

Contact Details

E-mails & Phone

Erika Flora PMP, PgMP, ITIL Expert, CSM

Erika Flora PMP, PgMP, ITIL Expert, CSM

President - IT Consulting/Training firm that's Changing Work Life. ServiceNow Premier Partner. Lead Editor & author: ITIL 4 "Digital & IT Strategy"

Washington, District of Columbia

I'm a microbiologist turned Project Manager turned Entrepreneur and serve as President and CEO of Beyond20, a consulting and training firm that solves the challenges organizations deal with in today's digital market. I found my passion in my first job as a PM, where I got the chance to lead an organizational transformation (long before they were cool). I saw, firsthand, the dramatic improvements an organization could make in addressing their people, process, and technology issues. I became "hooked" on helping organizations improve how they work, innovate, and serve their customers. What "gets me up in the morning" is the chance to help our customers grow, learn, think in new ways, and become dramatically better than they are today. In 2006, I co-founded Beyond20 to do more of that.

Other fun facts: I hold a Masters Degree in Microbiology from the University of Florida (go Gators!), worked as an adjunct professor of Project Management for San Diego State University. I also love to blog, present (I am an excellent podcast guest!), authored a guidebook on “Demystifying Agile, Scrum, & IT Service Management” and served as a Lead Editor and author for the core ITIL 4 publication, "ITIL 4 Leader: Digital & IT Strategy". I am a board member of LEDC, mentor entrepreneurs, do Business Development / Capture work, and strive to give a voice to women and minorities in technology. When I'm not at work or on social media, you may find me reading, biking, or performing improv comedy.

Here are some of my certs: PMP, PgMP, PRINCE2, ITIL Expert, Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Scrum Professional (CSP), Certified Agile Leader (CAL-E & CAL-O) with Scrum Alliance International, Microsoft Project / Project Server Black Belt certified, ServiceNow sales, and "Training from the back of the room" certified.

Beyond20 expertise includes:
* Scrum, Agile, & SAFe training and coaching
* Digital Business Strategy and roadmap creation
* Project Management / PMO design and launch
* Immersive simulations in DevOps, Project Management, & ITIL 4 (fun fact: We're the only master simulation facilitators for Capita/G2G3 simulations)
* PMP & PRINCE2 training, PMO design
* Microsoft PPM (Project, Project Server, & SharePoint)
* ITIL / ITSM, COBIT, & ISO 20k training and consulting
* ServiceNow / Cherwell Service Management implementation
* Comptia, Security+, DevSecOps training

Agile/Scrum, ITIL, SMO, ISACA, CGEIT, CISA, CASP+, PenTest+, CySA+, CISM, HCISPP, (ISC)2, Polestar, Service Desk, Help Desk, CMDB, Kanban, SLA, Value Stream, BRM, KCS, OpsRamp


Experience:

  • Board Member (Latino Economic Development Center (LEDC))
  • Chair of Process Capture Committee (PMI Washington DC (PMIWDC))
  • Digital Transformation Committee (DTC) Chair (Northern Virginia Technology Council)
  • President/CEO - IT Consulting/Training firm. ServiceNow Premier Partner. (Beyond20)
  • ITSMF LIG Chapter President (itSMF San Diego)

Skills:

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