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Felicity Quadri

Felicity Quadri

Service & Experience Design Lead

Mount Gravatt, Queensland

As an experience and service design leader with a passion for 'bettering' the human experience, I work with multi-disciplinary teams to employ a human-centred and meaningful approach to solving problems of all kinds, and across multiple sectors - whilst also valuing the importance of balancing customer with business needs.

In driving product and service design activities such as discovery, customer research, ideation, iterative development and delivery, my intention is to support customer experience and service design initiatives with creative, engaging and results-driven solutions.


  • Lead Experience Designer (Symplicit)
  • Lead UX Designer (Contract) (LGIAsuper)
  • Senior Digital Designer (Contract) (RACQ)
  • Associate Director - Experience Design (Symplicit)
  • Lead Designer at Pretzel Lab / Service Design at RMIT University (Pretzel lab)
  • UX Design Lead (


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