Samantha (Falk) Gruppo
Account Executive at Home Team Sports @ New York, New York
Technical and Program Manager (PMP/PSM-I) | Telco (5G|VoLTE|EPC|PS|CS|Sig) & MultiCloud (AWS|Azure Solutions Architect) Consultant with hands-on experience | AI Practitioner (Azure Certified/SAS) | ML/DevOps Enthusiastic
15 years experience in Telco systems as Services/Project/Program Manager (PMP and PSM-I) running large engineering projects and programs with hands-on job experience at LATAM region.
Working with customer application, integration engineering, installation, field support, config and provisioning of Fixed/Mobile Telco solutions and multi-cloud solutions as technical specialist (AZ-900, AZ-104 and CLF-C01) and solution architecture expert (AZ-303 and AZ-304). Consultant in Core Networks, Network Monitoring, Quality Assurance and Customer Experience Management solutions. AI/Data systems Practitioner (AI-900 and DP-900). DevOps (3 x PagerDuty Certified) and MLOps Enthusiastic.
Customer Relation, Service Contracts and Support Manager and PM/PgM Manager (in Assurance & Managed Services, New Business Opportunities, Customer Satisfaction Improve and Process Improvements and Operational Excellence) for main players in LATAM players (AT&T MX and Claro PR/CO/ CH/ARG/PY/UY) and Brazilian players (Telefonica, TIM, Claro) and Verizon in USA (5G Test Lab) for all Core Networks (5G, VoLTE, IoT, IMS/NGN, CS/PS, SAE/LTE, Signaling and Legacy networks).
Expert knowledge on Signaling, Core and IP protocols and Cloud solutions with hands-on experience in design, deployment, automation and support. Developer experienced in Bash/Python/Java.
Experience in technical support and introduction of new technologies and solutions into LATAM market.
Develop the PM and PgM plans in term of scope, schedule, risk, quality, cost, communication and resources. Negotiation and Persuasion skills with strong customer orientation. Exceptional organizational and planning skills in manage resources to best meet the targets during execution, throughout service, SW and HW deployment, commissioning and patch/new version validation. Ability to identify high leverage activities with discipline to keep teams focused on those activities to ensure technical performance and customer’s satisfaction. Responsible for controlling and monitoring the baselines and constrains in managing the requirements. Facilitation skills in leading planning meetings, reviews, and retrospectives. Generate progress report, communications and presentation for stakeholders and providing Technical/Solutions trainings.
Self-directed and proactive driver with the ability to operate autonomously when working as Consultant. Leadership and proven people skills managing multiple remote teams over LATAM.