Improver

Gloria Chern Ochalek

Strategy development and operations management with a keen focus on achieving organizational goals

United States

Proven business leader that delivers bottom-line impact aligned with organizational objectives. Strategically, I have a stellar record of driving organizational transformation. I excel at synthesizing technical concepts into coherent strategies that resonate with multiple stakeholders. I am skilled at directing cross-functional teams to resolve complex issues, all while meeting deadlines within time and budgetary constraints.

From a customer-centric perspective, I'm instrumental in driving strategy and programs to enable the success of service offerings across customer segments. I'm proficient in product management, sales enablement, digital marketing campaign development, and operations management.

From a leadership perspective, I'm recognized for building, training, and guiding teams to deliver best-in-class solutions. I'm skilled in persuasive communications, impactful multimedia presentations, and graphic design layout. Finally, I have a proven track record of inspiring and cultivating productive working relationships to deliver operational excellence across companywide functions.

When I'm not working, I like to run, ski, play strategy board games, and binge-watch television shows.

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Experience:

• Director, Personalization Marketing Engagement & Operations, American Express Interactive (American Express Business)
• Director, Salesforce.com Product Management and Sales Enablement, Global Commercial Payments (American Express Business)
• Director of Strategy & Planning / Chief of Staff to the EVP & Unit CIO, Technology (American Express)
• Director of Strategy & Planning / Chief of Staff to the SVP, Global Infrastructure, Technology (American Express)

Skills: