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Howard Reid

Howard Reid

IT Operations & Infrastructure; IT Strategy

North Richland Hills, Texas

Senior IT Operations Leader experienced developing strategic IT roadmaps to align with organizational goals and enable future plans. Consistently delivers results, both tactically and strategically—proven track record for internal and external relationships.

A dynamic leader who brings energy, enthusiasm, and humor to motivate team members. Experienced in onsite and remote staff management in various environments, from private to public, domestic to global, and in a family owned entrepreneurial organizations.

Skilled in development and management of department and project-based budgets. Capable of assessing project needs, realistic project timelines, and proper resourcing.

ITIL Certified and experienced in implementation and management of ITIL based processes, including procurement processes and vendor relationship management.

Authors and reviews RFPs to Statements of Work, ensuring clear expectations for quality service and support.

Organized, service-oriented, and self-motivated with excellent time management skills. Ability to learn quickly and adapt to rapidly evolving environments. Maintains awareness of transformational technology and considers all emerging technology for fit and game-change opportunities for the organization.

ITIL v3 Certification
CompTIA Project+
CompTIA Network+
CompTIA Security +
MCTS
MCSA
CIW Associates
Security Administration
Cisco Networking Technologies - Introduction


Specialties: Superior Customer Service, Technical Support, Personnel Management


Experience:

  • Sr. Manager of IT Operations (Wilks Brothers LLC)
  • Manager, Service Center Team (HCL Technologies at TXU Energy, Oncor, Energy Future Holdings, and Luminant)
  • Infrastructure Support (YellowBook USA)
  • Manager of IT Client Support Services (FTS International)
  • IT Operations Director and Enterprise Solutions Architect (Wilks Brothers, LLC)

Skills:

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