Improver

Jayashekar Logu

Senior Product Manager - Customer Experience (CX) - Services Offer Management (Professional & Support Services) at Cisco Systems

Cupertino, California

Senior Product Manager specialized in network technology products/services in Service provider / enterprise / cloud / security / automation / Mobility & IoT space. Possess a unique passion for identifying customer requirements and design/develop products, services based on their actual needs.

Product Management Lead with 15+ years of overall experience which includes, 9+ years in Technical Product Management, 6 years in Software Engineering, 5+years in Entrepreneurship, 2+ years in Customer Experience & Service Delivery.

Services: Productizing Professional Services (Advisory, Solution, Migration, Implementation, Business Critical, Managed, Optimization) & Support Services(HW, SW, Solution, Business Critical)

Specialties: Co-Founder / Entrepreneurship, Start-up, Technology Product Management (networking, cloud, mobility services, security, automation), Product Positioning, Go-To-Market, Competitive Research, Business Intelligence, Monetization, Partner and Channel Development, Software as a Service (SaaS), Cross-Functional Team Leadership, Product Launch, B2B, B2C

Startup Skills: YCombinator Startup School, Amazon AWS cloud deployment, platform as a Service (PaaS), Payment Gateway - Stripe Connect for Marketplace, Braintree for Marketplace, Checker, Twilio, Mobile Apps (iOS & Android), CDN(Content Delivery),

Product Management Skills: Roadmap, Forecasting, Pricing, Prioritization, Go-To-Market, SaaS, Market Research, Market Segmentation, Competitive Research, Customer Experience, Data Analytics, Business Intelligence, Partner Support, PRD, SRD, SD, SoW, NPI,

Product Management Tools: Aha, Trello, CRM, Gitlab, Jira, Invision, Sketch, Slack, Google Analytics, Tableau, Excel(Pivot), Survey, Typeform, Appsee, Gsuite, Slack, SQL, Microsoft Office, Quip.

Technologies
Market Segments: Routing & Switching (Service Provider, Enterprise, Optical), Business VPN, Metro &Cable Aggregation, CDN / Video, 5G / Mobile, Core / Peering, Data Center Interconnect, Cloud computing, Enterprise & Public Sector networks, Routed Optical Networking, Customer Experience.
SDN/Automation: Orchestration, Assurance, Telemetry/Analytics
Cloud: AWS Cloud Deployments, AWS Cloud Architecture
Routing technologies: Bgp, Ospf, Isis, Mpls, Multicast, Traffic Engineering, Segment Routing, L3/L2/Evpn, Ipv6
Security: IPSec, NAT, DDoS, ACL, MACSec, System Security

Customers: AT&T, Verizon, Comcast, Charter, T-Mobil, America Movil, NTT, Alibaba, All LATAM customers (Claro, Digicel, Entel, Izzi, Megacable, Oi, Telmex, Uninet, Telefonica), Telstra, Sky, Reliance

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Experience:

• Co-Founder/ Chief Product Officer - Marketplace (Zoyap)
• Product Advisor (Lifepluz)
• Senior Technical Product Manager - CX Services Offer Management (Professional & Support Services) (Cisco)
• Technical Leader Engineering (Cisco)
• Software Engineer (Cisco)
• Senior Technical Product Manager - Engineering (Cisco Systems)

Skills: