Improver

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Jim Travis, CCXP

Jim Travis, CCXP

CX Director at Microsoft - Enabling deeper understanding of our customers' end-to-end experience with Microsoft.

Greater Seattle Area

Highly accomplished leader with extensive experience in customer experience (CX) strategy and measurement, continuous improvement, and data quality management. Results-oriented professional with proven success in program management, problem solving, and management of people.


Experience:

  • Director - Customer Experience Measurement & Improvement Programs (Microsoft)
  • Principal Solution Manager - Microsoft Retail Stores (Microsoft)
  • Sr. Business Program Manager - Customer & Partner Experience (Microsoft)
  • Black Belt (Philips Medical Systems)
  • Operations Research Consultant (Coors Brewing Company (ProdOp, Inc Consulting))
  • Strategic Portfolio Manager (Microsoft)
  • Master Black Belt (Microsoft)
  • Sr. Manager - Order Management/Black Belt (Philips Medical Systems)
  • Industrial Engineer/Black Belt (Boeing)

Skills:

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