Improver

Jim Travis, CCXP

CX Director at Microsoft - Enabling deeper understanding of our customers' end-to-end experience with Microsoft.

Greater Seattle Area

Highly accomplished leader with extensive experience in customer experience (CX) strategy and measurement, continuous improvement, and data quality management. Results-oriented professional with proven success in program management, problem solving, and management of people.

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Experience:

• Director - Customer Experience Measurement & Improvement Programs (Microsoft)
• Principal Solution Manager - Microsoft Retail Stores (Microsoft)
• Sr. Business Program Manager - Customer & Partner Experience (Microsoft)
• Black Belt (Philips Medical Systems)
• Operations Research Consultant (Coors Brewing Company (ProdOp, Inc Consulting))
• Strategic Portfolio Manager (Microsoft)
• Master Black Belt (Microsoft)
• Sr. Manager - Order Management/Black Belt (Philips Medical Systems)
• Industrial Engineer/Black Belt (Boeing)

Skills: