Improver

Jo Hickson

Head of Labs at Tesco

United Kingdom

I have a passion for innovation through human centered design which has allowed me to progress my career in industries as diverse as retail, travel/hospitality, gaming and telecommunications. I currently head the Labs team for Tesco in the UK with a global remit.

Tesco Labs is Tesco’s research and development team. The team was conceived to shine light on future opportunities and challenges for Tesco businesses globally, and is focused on prototyping and testing new ideas in technology areas that could significantly impact both our customers and our business. To date, they are responsible for exciting innovations in areas such as IoT, voice and APIs to name just a few. The Labs team collaborate with a range of partners, start-ups and universities to help solve real world problems. More information about the team can be found at tescolabs.com.

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Experience:

• Group Head of Innovation (Home Retail Group PLC)
• Head of Labs (Tesco)
• Global Product Manager (Telefonica)
• Head Of Technology (AKQA)
• Head of Innovation (TUI)

Skills:

• Telecommunications Management
• E-commerce
• Management
• Proof of Concept
• Team Management
• Strategy Development
• Presentation Skills
• Customer Experience
• Mobile
• Mobile Product Development
• Team Leadership
• Marketing Management
• Product Strategy
• Leadership
• Strategic Planning
• Strategy
• Telecommunications Marketing
• Teamwork
• Customer Insight
• Market Research
• team building
• Customer Experience Management
• Marketing Budget Management
• Business Strategy
• Product Management
• New Product Ideation
• Cross-functional Coordination
• social media
• Digital Marketing
• Human-centered Design
• Experience Design
• Brand Management
• Software Project Management
• service innovation
• Retail
• Digital Innovation
• Strategic Partnerships
• Project Management
• Marketing
• Budget Management
• Product Development
• Open Innovation
• agile
• Innovation Management
• Lean Six Sigma
• Product Innovation
• Social Media
• Telecommunications
• Corporate Finance
• Mobile Devices