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Joelle Fleurantin

Joelle Fleurantin

User Experience Researcher VP | Design and Systems Thinking, Usability, Qualitative Data, and End-to-End Research

New York City Metropolitan Area

I help organizations by conducting research that discovers what users really want. A seasoned user
experience researcher and lead, I specialize in interpreting complex systems and making internal tools seamless and easy to use.

I’m currently a Senior User Experience Researcher with JPMorgan Chase on the Digital Wealth Management advisor platform. Past roles have included working in Digital Media Services as a User Researcher with Sotheby’s New York headquarters, and User Researcher with Prudential Financial working on the 2018 launch of three new financial digital products. Earlier I did UX/UI design and research for DBRS Innovation Labs for a machine learning product prototype.

My toolbox encompasses user research, UX design, and front-end development, and includes design thinking, systems thinking, service design, usability studies, qualitative data analysis, quantitative surveys, user research labs, with training for the team and presentations on findings throughout the process.

My Masters is from the Interactive Telecommunications Program at NYU, where I developed a solid user-centered approach to design. My personal work as a creative technologist uses UX research and design to explore the connections between bodies, screens, networks, and embedded systems through concept wearables and interactive video installations.

If you would like to connect or if there is any way I can help you, please feel free to reach out.


Experience:

  • Curator (Freelance)
  • Senior User Experience Researcher (JPMorgan Chase & Co.)
  • User Researcher (Prudential Financial)
  • User Researcher (Sotheby's)
  • User Experience Research Lead, VP (JPMorgan Chase & Co.)
  • Metrics and Reporting Assistant (Wikimedia New York City)
  • Design Researcher and Developer (Freelance)

Skills:

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