Improver

Judy Malouf

Amazon - Technical Writer

Newport Beach, California

Sr. Technical Writer/Sr. Technical Trainer/Business Analyst/Courseware Design/Testing
I have been fortunate to have a multi-industry background. Let me use that broad work experience in the automotive, construction, customer service, food compliance, healthcare, information analytics, information technology, legal administration, manufacturing, mortgage finance, entertainment, nonprofit, and real estate industries to bring value to your projects.

Specialties:
TECHNICAL WRITER - Administrator Guides, Courseware Design, Design Specifications, Documentation/Project Planning, Error Messages, Functional Requirements/Specifications, Getting Started Guides, Installation Guides/Manuals, Instruction Manuals, Policy and Procedures, Quick Help Guides, Reference Guides, Standard Operating Procedures, System Design Documents, System Manuals, Use Case and Activity, User Guides, White Pages, Workflows
BUSINESS ANALYSIS -Agile/SDLC, Data Dictionaries, Data Mapping, GAP Analysis, Interview Subject Matter Experts (SME) Data Management, JAD Sessions, Requirement Gathering, Software Demonstrations, Software Development Lifecycle, Testing, UI Prototypes,

SOFTWARE - Access, Adobe Acrobat, Baan, Camtasia, Captivate, ClearCase, ClearQuest, DBA Manufacturing ERP, Excel, GoToMeeting, iRen, ITG, MS Project, Hypersnap, JDEdwards One World, Lotus Notes, Mainsail, Microsoft Office Suite, MS Office, MS Project, Office for Mac, Outlook, PeopleSoft, PowerPoint, QuickBooks Remedy, Ross Finance ERP, SharePoint, SnagIt, Sound Forge, Spinnaker, Test Director, TranShip, Visio, WebEx, Word, Xytech

Learning: SQL

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Experience:

• Sr. Technical Writer (UTC Aerospace Systems)
• Procedure Writer (Bank of America)
• Change Management Documentation Specialist (UTC Aerospace Systems)
• Sr. Technical Writer (loanDepot)
• Business Intelligence Analyst IT (Health Plan of San Joaquin)
• Technical Writer (CBC Bank)

Skills: