Improver

Kevin Kumpf

Director of Global Implementation Services at SeatGeek | University of Texas McCombs Executive MBA Candidate

Austin, Texas

I am obsessed with making customers successful. I am an experienced Customer Services leader, managing software implementation teams that have worked with customers ranging from small addiction treatment clinics, to prestigious museums, to national hospital chains and insurance companies, so I understand well that every customer has their own specific needs. No matter the solution, I bring passion and a problem-solving mentality toward the relationships with both customers and my team, and ensure that any barriers to success are removed quickly. I believe that trust is earned, and I will go above and beyond to maintain that trust, setting transparent expectations and delivering on them.

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Experience:

• Sr. Manager of Professional Services/Portfolio Lead (Blackbaud)
• Director of Implementation Services (The Advisory Board Company)
• Senior Technical Lead (MAP Health Management)
• Rebate Analyst (Johnson & Johnson)
• Associate Director (The Advisory Board Company)
• Director of Global Implementation Services (SeatGeek)
• Manager of Professional Services/Portfolio Lead (Blackbaud)

Skills: