Improver

Linda Van Tran

Director of Special Projects at SMU Global & Online

Dallas, Texas

ENTERPRISE APPLICATIONS MANAGEMENT PROFESSIONAL
Over 24 years of experience leading technology staff and projects to fruition in both the public and private sectors. Driving force behind successful enterprise resource program management and operations. Effective charismatic leadership style combined with excellent communication skills to drive teams towards performance excellence.

My motto is to: Prioritize, Finalize, and Make It Right!! I have lead 100% successful implementation projects and major enterprise systems upgrades. My strength is in my ability to take on any challenge and drive it to success.

CORE MANAGEMENT COMPETENCIES
- Strategic Planning
- Productivity Improvement
- Client Management
- Project Management
- Staff Coaching, Training, Development
- Hiring Official, Mentor
- Quality Management
- Risk Management
- Team Leadership
- Resource & Budget Management
- Contract Management
- Conflict Management
- Vendor Management

TECHNICAL EXPERTISE
- Application Development & Management
- Cutover/Go Live Planning
- System Administration
- Technical & Functional Support
- Troubleshooting
- Business Impact Analysis
- Change Management
- Upgrade, Testing, and Deployment
- Technical Training

CERTIFICATIONS:
ITIL Foundations - Jan 2017
COBIT 5 Foundation (IT Governance Framework) - May 2018

FORMAL TRAINING:
PMP - 2017 & 2018; Certification In Progress for Fall 2019
Security Awareness Training - 2018 & 2019
Service Skills Training - 2018 & 2019

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Experience:

• Manager, Enterprise Systems (Tier 1: Lawson, Trapeze, Spear, Business Systems) $11 million contracts (DART (Dallas Area Rapid Transit))
• Technology Director (SMU Global & Online)
• Manager, ERP Systems & ERP Systems Administrator (Lawson) (DART (Dallas Area Rapid Transit))
• Director of Special Projects (SMU Global & Online)
• Senior Information Technology Manager (DART (Dallas Area Rapid Transit))
• Sole Proprietor/Independent Consultant (Lawson) (CI! CONSULTING)
• Customer & Product Support Analyst (TEXAS INSTRUMENTS SOFTWARE (TIS))
• Senior Consultant & Technical Trainer (Lawson) (Grant Thornton LLP)

Skills: