Improver

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Madhudeep    .

Madhudeep .

VP - Operations | Customer Success, Migration, Next Gen Transformation | Disruptive Strategy, PRINCE2, ITIL, Vendor Management

Greater Dublin

Over 22 years of experience in Outsourcing, Sales and Operations. Led several multivendor onshore and remote offshore complex programs in technology and BPO in the domains of customer support & digital sales.

Driving disruption to up the game and build a continuous value-centric strategic model that is relevant to changing business dynamics. Certified on Disruptive Strategy from Harvard Business School and Vendor Management.


Experience:

  • Operations Manager (Sitel)
  • Food & Beverage (Oberoi Hotels & Resorts)
  • Senior Manager - Infrastructure Outsourcing and ITeS (Accenture)
  • Global Vendor Delivery Lead (Accenture)
  • Operations Manager (Accenture)
  • Service Delivery Manager - IT Strategy, Infrastructure and Security (Accenture)
  • Project Manager - IT Operations Management (Tech Mahindra)
  • EMEA Lead Customer Operations (Accenture)

Skills:

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