Improver

Marc Seng

★ Technology ★ Service Delivery ★ Project Management ★ Operations Support ★ ITIL ★ LION ★ Open Networker

Singapore

Email to marcseng@gmail.com | LION | Open Networker | No IDK | LBFalumni | SPN | Toplinked

✔ SUMMARY
I am a seasoned IT Service Delivery Manager with Project Management experience and I strive to deliver excellence and quality to both internal and external customers. With a strong service acumen, I believe in the value of service culture throughout a service provider organisation. I am a firm believer of objectives and purpose at work whilst developing a cohesive environment among teams and colleagues. Always a keen learner on new challenges and building cultural relationships in the region.

✔ WHAT I DO AT WORK
✰ Develop And Deploy Regional initiatives
✰ Analyze And Deliver Customer Requirements
✰ Project Management To Success
✰ Establish Vendor Relationships To Achieve SLA
✰ Inspire Service Teams Towards Customer Satisfaction

✔ WHY CHOOSE ME
✰ >13 years in IT Service Delivery and Project Management
✰ Cultural exposure across South East Asia
✰ Strong communicator across inter-departments and hierarchy
✰ Proven Service Delivery and Project Management success

✔ WHEN I AM OFFLINE
A passion for sea sports, in particular swimming, kayaking and scuba diving. Deep curiosity in trending technology. Enjoying the company of friends over food and (under the sun) conversations. Huge fan of horror movies

✔ MY KEYWORDS
ITIL, IT Service Management, Service Delivery, Program Delivery, Requirement Analysis, Strategic IT Planning and Direction, IT Operations, Managed Services, Service Assurance, Stakeholder Management, Project Management, Supplier Management, People Management, Client Relationship Management, Training, Mentorship, Service Level Management, LION , L.I.O.N, Open Networker, No IDK, LBFAlumni, SPN, Toplinked

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Experience:

• Operations Support Manager (FUJIFILM Business Innovation Asia Pacific)
• Senior Engineer (Project Manager) (NCS Pte Ltd)
• IT Desktop Specialist (Research In Motion)
• Service Practice Manager, ASIA (Westcon-Comstor)
• Service Delivery Manager (Xcellink Pte Ltd)

Skills: