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Mark Kehoe

Mark Kehoe

Readytecher ahoy!

Sydney, New South Wales

Experienced and engaging independent consultant with a wealth of technical and business skills acquired in demanding commercial roles. Skills include implementation design, project management, support and training in the field of Customer Experience (CX), Client Relationship Management (CRM), Knowledge Management (KM), Social Media, Contact Centre Management, Self Service, SaaS within the Cloud Environment.

My focus is the higher education sector in Australia where I can help design your next student experience, offer best practice, mentoring, systems administration improvements, training, practical solution design and help design your CX roadmap.

Specialties: customer experience, knowledgebase, contact centre, email management, lecturing & public speaking, training, knowledge management, interactive chat, social media, campaign development, social communities, voice of the customer

Higher Education clients I've worked with include:

• Adelaide University
• Canberra University
• Charles Darwin University
• Curtin University
• Edith Cowan University
• Griffith University
• IDP
• James Cook University
• La Trobe University
• Melbourne University
• Murdoch University
• Newcastle University
• Queensland University of Technology
• RMIT University
• Swinburne University of Technology
• Sydney University
• TAFE NSW
• University of Melbourne
• University of New England
• University of Queensland
• University of South Australia
• University of Southern Queensland
• University of Tasmania
• University of the Sunshine Coast
• Victoria University

Other Australasian clients include: Fosters, CBA Netbank, NAB, Australia Post, NZ Post, Optus, Telstra


Experience:

  • Senior Consultant (Tribal Group)
  • Customer Onboarding Consultant (ReadyTech)
  • Victoria University (with Ekulus Consulting) (Victoria University)
  • Student Experience Designer (Kehoe Consulting)
  • Murdoch University (with Magia Solutions) (Murdoch University)
  • Arinum Solutions (Contractor) (Kehoe Consulting)

Skills:

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