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Mary Grace

Mary Grace

Business Analyst

Singapore

A professional of diverse backgrounds with proficiencies in SALES, MARKETING, COMMUNICATION & PROJECT MANAGEMENT. With a total of 12+years work experience, she have worked in IT, government, retail, FMCG and publication industries. Her key achievements as highlighted below:

SALES AND MARKETING

- Successfully launched econdo package as a SAAS in Singapore’s facility management industry (www.econdo.com.sg)
- Evolution of pricing strategy targeted to different Singapore condos
- Managed and executed the subscription renewal campaigns obtaining 70% renewal rate
- Generated a 20% increase in sales leads through the deployment of a strategic marketing efforts bringing in potential customers
- Revamped of 7-Eleven (Philippines) website focusing on its Franchise Program resulting to a 30% increased number of store openings island wide within a span of 12 months
- Organized and executed several in-house and corporate events amassing over Php 500,000 (SGD 15,000) revenue
- Succeeded in attaining growth opportunities through product promotions to targeted clients
- Conceptualized and developed information materials to support day-to-day press and corporate engagement activities
- Increased customer satisfaction by 80% through robust client relationship efforts

PMO and FINANCE OPERATIONS

- Development of a Policy Repository System that minimized duplication of reports and quicker report preparation
- Supported sales team on reportorial requirements such as monthly revenue, forecast, budget, headcount and cost to the project
- Instrumental in tracking invoices and billing issues with customers and internal stake holders for faster payment
- Facilitated administrative duties through travel arrangements, client feedback taking and follow up with customers and project managers for fulfillment of open requirements

Specialties: Client servicing, sales support, corporate communication, business development, project management & finance


Experience:

  • Project Executive (Acecom Technologies Pte Ltd)
  • Sales Advisor (John Little Pte Ltd)
  • IT Business Analyst (Citibank NA ROHQ)
  • PMO Executive (HCL Singapore Pte Ltd)
  • Sales Support Specialist (HCL Singapore Pte Ltd)
  • Customer Service Officer (FACT Software International Pte Ltd)
  • Project Coordinator (HCL Singapore Pte Ltd)

Skills:

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