Improver

Matt Stammler

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Ashburn, Virginia

Skilled IT technician with experience providing helpdesk services and end-user support for small to large-sized businesses. Adept in diagnosing, troubleshooting, and solution-ing issues efficiently while maintaining high customer satisfaction. Looking for a helpdesk position to continue and grow technical expertise in a variety of tools and solving complex problems. I am a quick learner and I also formerly owned Brick and mortar Computer and Repair store in Manassas, VA

Certifications and Skill:
● CompTIA A+ Certified (2011) and Certified DELL Service Technician
● Tools: Active Directory, Mcafee EPO, Fortinet FortiClient, Office suite, Mitel phone, NAID Cerfited destruction, Clonedisk, Active @ Killdisk,
● Cherwell and SpiceWorks ticketing systems and Specialize in PC and Apple Notebook Repair.
● Operating Systems: Windows 10, Windows Server 2016, MAC OS, Linux Ubuntu, and Fedora
● Autodidact BGA/SMT Soldering, Rework and Repair

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Experience:

• Tier 2 IT Helpdesk & System Administrator, and Group Customer Service for USA (3DISC)
• Tier 1 and Hardware Tech Lead (ECS)
• IT PC Technician - Client Request only and BGA/SMT, Microsoldering, Rework Repairs (Freelance)
• Apple Tech Manager & Lead Technician | Supervisor & Lead Technician for Data-Destruction (Wisetek USA (Formerly Capital Asset Recovery))
• CEO & Founder (Nandina Tech Inc dba. PC Retro Manassas Store)

Skills: