Monica Graciela Friedlander Kenigson
Planning & Design Manager, at Carasso Real Estate ltd @ Ramat HaSharon, Tel Aviv
Director of Customer Success at Axway
I'm a Customer Success athlete. I've managed a range of account sizes, industries, and geographies. I actively seek the 'Why' behind a customer ask to ensure my team, and I address issues and efficiently exceed goals.
To me, CS is not a division. It's a philosophy in which every department from Marketing to Sales to Product has ownership and responsibility.
Customer Success Strategy • Lifecycle • Segmentation• NPS Methodology • Retention Strategy • Leadership • NPS Methodology • Startup(s) • Customer Marketing • Playbooks • Cross-Functional Team building