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Melissa Baldoni

Melissa Baldoni

Director of Customer Success at Axway

Scottsdale, Arizona

I'm a Customer Success athlete. I've managed a range of account sizes, industries, and geographies. I actively seek the 'Why' behind a customer ask to ensure my team, and I address issues and efficiently exceed goals.

To me, CS is not a division. It's a philosophy in which every department from Marketing to Sales to Product has ownership and responsibility.


Specialties:
Customer Success Strategy • Lifecycle • Segmentation• NPS Methodology • Retention Strategy • Leadership • NPS Methodology • Startup(s) • Customer Marketing • Playbooks • Cross-Functional Team building


Experience:

  • Manager, Employee Development (Penn Foster)
  • Director of Customer Success (Axway)
  • Marketing CX Manager (Aspect Software)
  • Director, Customer Success (Sparkcentral)
  • Sr. Customer Success Manager ☁️ (Aspect Software)
  • Regional Success Manager and QA Monitor (The Princeton Review)
  • Sr. Customer Success Manager (Penn Foster)
  • Principal Customer Success Manager (Axway)

Skills:

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