Improver

Michelle Wigen, FCXP (CX-I)

SVP, Program Manager at Bank of America

Spokane-Coeur d'Alene Area

Michelle is a passionate senior leader with 20+ years of experience in the financial services industry. She is adept at developing diverse teams aligned in the goal of utilizing data to drive business solutions resulting in reduced cost and effort and increased retention and satisfaction.

An active volunteer and mentor in youth education and women’s leadership.

Specialties: Strategic Development and Execution, Six Sigma DFSS Green Belt Certified, Contact Center Leadership, Project Management, Business Process Improvements, P&L Management, Budgeting and Expense Control, Contact Center Workforce, Telecom, Relationship Management, Developing Partnerships and Alliances

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Experience:

• Research and Differentiated Support Manager (Bank of America)
• Vice President, Operations Technology and Process Support (Bank of America Merchant Services)
• Vice President, Senior Client Services Manager (Bank of America Merchant Services)
• VP, Project Consultant (Bank of America)
• SVP, Program Manager (Bank of America)

Skills: