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Nagabushan  Rao

Nagabushan Rao

Director | Vendor Management | CX | GCC | Operations | Strategy | Transformations I Innovation | P&L | Risk Mgmt | Outsourcing | TPRM | Governance | Control Testing

Bengaluru, Karnataka

High Performing P&L Leader, Operations & Risk Management Professional.

Global Operations, GCC setup, Vendor Operations, Transformation, Governance, Customer Due Diligence, KYC, Internal Audit, Risk Management & Third-Party Risk Management (TPRM) across Geos with P&L Responsibility.

Strong and successful track-record of creating and scaling multiple new lines of business from scratch, driving complex operations and digital business transformation and Robotic Process Transformation (RPA) initiatives spread across geos, as well as integrating next-gen API/BOTs leading to multi-million dollar revenue generation

Strong Consulting experience across verticals (Telecom, BFSI & Sales), Customer Services, and Service delivery, TPRM and Risk based Audit - Regulatory Compliance assurance with large span of control across US, EU & APAC regions.

Completed Accelerated Development Program from the Chicago – Booth School of Business. Completed Executive Program in Financial Risk and Investments from IIM, Calcutta.

KEY OVERALL ACCOMPLISHMENTS

► supported development and integrations platform to perform vendor/client due diligence and risk management for internal and external clients end-to-end starting at Altisource. Successfully integrated RPA and API/BOTs

► Established and transitioned delivery centers in new geographies at Verizon

► Worked with UIDAI and supported the complex and highly ambitious Aadhaar project at Serco

► Created a new LOB overall from the scratch at IBM Daksh and led the growth and transition of the business over 1000+ FTE

► PRINCE 2 Practitioner. Lean Six Sigma Black Belt (LSSBB). CRVPM II Certified. PMP Professional (Trained)

► Certified ISO 31000 Risk Management Implementation (RMI). Lead Auditor ISO 27001:2013. Internal Audit-Reporting ISO 9001:2008 & IT GRC

KEY EXPERTISE

Strategy / Planning | Operations Management| Transformation | Program Management | Delivery Management P&L Management | Vendor Management | KYC & Customer/Client Due Diligence | Compliance & Quality Assurance, Enterprise & Third Party Risk Management | Client Relationships & People Management

My email is- nagabhushana.rao@chicagoboothexec.org


Experience:

  • Senior Manager - Global Vendor Oversight (Altisource)
  • Site Head (Sr Manager) - Operations & Service Delivery (Serco Global Services)
  • Director - Global Vendor Mgmt,Third-Party/Supplier Risk, Compliance Control Testing & Internal Audit (TSI - Transworld Systems Inc.)
  • Senior Manager - Global Third-Party Risk Management (TPRM) (Altisource)
  • Project/Program Lead - APAC Vendor Operations & Compliance Assurance (Verizon)
  • Associate Director (EY)

Skills:

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