Principal Engineer at Harmonic @ Israel
Claims Manager at Tedaisy Insurance Group
I am an experienced senior leader with a passion for delivering improvements in systems, processes and people, creating a culture of continuous improvement and collaboration in an environment where people can achieve.
I have led high performing teams responsible for the delivery of numerous high level projects from new claims systems to managing regulatory change across a whole directorate. Highlights include the delivery of a bespoke claims handling system, a bespoke complaints handling and reporting system, the complete roll out of GDPR, the introduction of a formal approach to supply chain management and the implementation of new partnerships, managing the process from tender through to launch.
I have led the structuring and organising of supply chains being responsible for all elements including tender, selection and ongoing management.
A full policy suite was designed and delivered by me, where none had existed previously. This has been continually managed and updated to ensure that it remains relevant.
Several business process reviews have been managed, adopting a check-plan-do approach with numerous benefits being realised, from financial and efficiencies perspectives. All system change was managed by my team, ensuring that a truly systemic approach was undertaken.
As part of the continued delivery, stakeholder management was key at all levels of the business from frontline claims handlers to senior directors. Change management techniques were in place and utilised for all changes.
I am also responsible for compliance and risk management, working closely with internal stakeholders to ensure that correct processes are being followed and to identify improvement opportunities. I managed and delivered all elements relating to GDPR, becoming a qualified GDPR practitioner in the process.
I have delivered numerous projects from system design and delivery to regulatory changes. These projects impacted over 1000 staff with full change management and training provided to all. The training delivered for the change in process on a complaints management system and process was shortlisted for a training innovation award.