Improver

Neela Patel

Customer Success | SaaS/OPaaS API Solutions | Agile® TPM | Sustainability |🏆Women in Tech Excellence 2020

United Kingdom

A certified Agile® project manager with the ability to get things done. Over 10 years’ experience in project managing the use of marketing software (SaaS) for customer acquisition, retention and loyalty producing data-driven results. More recently focusing on Customer Success of OPaaS implementations and Real-time Integration through API's

I have a strong analytical mindset and am happy to challenge, think and do things a little differently; making for excellent problem-solving and comfortably bridging the gap between the techies and business folk.

Currently Snr. Customer Success Manager at Messagebird UK (formerly Pusher) helping developers build real-time functionality and features with our library of API's and SDK's

🏆
Nominated: Women in Tech Excellence Award: Outstanding Returner 2020
Nominated: Computing Rising Star Awards: Digital Person of the Year 2020
🌍🐾🐝
MSc. Sustainability and Adaptation
MSc. Thesis: Using psycho-social research methods to explore moments of ‘Epiphany’ and its effect in transforming individuals into actively engaged environmentalists
🛒♻️
Co-Founder of Forever & Green. An online store and community focusing on eco-friendly products and helping people to make simple swaps towards a sustainable and zero-waste lifestyle.

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Experience:

• Customer Success Manager (Technical SaaS Account Management) (Pusher )
• Customer Success Manager (MessageBird)
• Technical Account Director, Technical Projects Lead (Acteol Ltd)
• Team Email Deliverability and Best Practice Expert (Validity/ReturnPath/250ok) (Acteol Ltd)
• Snr Customer Success Manager (MessageBird)
• Co-Founder (Forever and Green)
• Technical Project Manager and CRM Consultant (NPL Consulting)

Skills: