Improver

Neil Hatch

Senior Site Reliability Manager at Three.

Easthampstead, England

Providing IT Service Delivery Management and Ownership to complex environments. Bringing a wealth of knowledge to all working environments, supporting fledgling teams grow and develop whilst also being able to work independently in large, matrix driven organisations and teams.

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Experience:

• Application Delivery Manager - Group Finance (BP)
• Service Delivery Manager (BP)
• Service Delivery Lead - Indirect Procurement Systems (BP)
• Systems Support manager (BAE Systems Applied Intelligence)
• Senior Site Reliability Manager (Three.)
• Senior Service Operations Consultant (N2M CONSULTANCY LIMITED)
• BSS IT - Service Manager (Tech Mahindra)

Skills:

• IT Service Management
• Outsourcing
• BSS
• Team Leadership
• Service Management
• Managed Services
• Service Delivery
• Telco
• Telecommunications
• Customer Service
• Unix
• Vendor Relationship Management
• Vendor Management
• Oil & Gas Industry
• Billing Systems
• Telecommunications Billing
• Management
• IP
• ITIL
• Oracle Applications
• Customer Support
• Project Delivery
• Mobile Devices
• Mobile Telephony
• Integration
• Telecom Mediation
• System Administration
• GSM
• 3G
• Solution Architecture