Improver

Nikhil Unnikrishnan

Manager, Solutions Delivery - EMEA at Sitetracker

London, England

Certified Salesforce Administrator
Salesforce Trailhead Profile: https://trailhead.salesforce.com/en/me/00550000007PM6pAAG
Currently - Solutions Architect at Sitetracker.

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Experience:

• Technical Associate (Tech Mahindra)
• Salesforce Adoption & Success Manager (BT)
• (Student) Consultant (Glasgow Caledonian University)
• Customer Service Representative- Virgin Media Digital Home Support (Part Time) (Teleperformance)
• Delivery Manager- Ethernet (BT)
• Manager, Solutions Delivery - EMEA (Sitetracker)
• CX Manager/Project Manager- Next Generation Contact Centre (BT Global Services)
• Solutions Architect - EMEA (Sitetracker)

Skills:

• Team Leadership
• Office 365
• Salesforce.com Implementation
• SDLC
• Integration
• Telecommunications
• Salesforce.com Administration
• Customer Relationship Management (CRM)
• Service Delivery
• Google Analytics
• Business Analysis
• Vendor Management
• Information Technology
• Team Management
• Software Development Life Cycle (SDLC)
• SQL
• Software Development
• Trend Analysis
• Strategy
• Analysis
• Business Strategy
• Microsoft Office
• Strategic Planning
• Salesforce.com Development
• Testing
• Cross-functional Team Leadership
• Competitive Analysis
• Management
• Report Writing
• Management Consulting
• Adoption
• Six Sigma
• Change Management
• Leadership
• Operations Management
• Agile Methodologies
• Usability Testing
• Salesforce.com
• Project Management
• Linux
• Usability
• Requirements Analysis
• Consulting