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Nimisha Nair,  PMP

Nimisha Nair, PMP

Sr. Manager Digital capabilities and Customer Experience at American Express Banking Corp.

Delhi

10+yrs experience spanning across Digital servicing, Product development, Project Management, Operations Risk, Information Security, Branch Banking, , Regulatory reporting & governance, marketing governance, Training and Recruitment, in the financial servicing industry.
1. Managing App and web digital capabilities/Projects - new feature launches, improving existing features, launching new digital capabilities; increasing adoption of these platforms to give CMs a word class service and experience.
2. Plan and deliver Customer Experience Projects improving CM experience.
3. Successfully launched Platinum Credit card refresh, SmartEarn Credit Card, PayFlexi products in the market.
4. Operational Risk - End to End understanding and implementation of Operational risk principles and programs. Operational risk events (ORE); New Product development; Process risk self-assessment (PRSA), Entity risk self-assessment (ERSA), JV Compliance Monitoring; Campaign management governance, Vendor compliance, Regulatory compliance, creation and execution of operational Risk policies.
5. Excel in process mapping, risk assessment, issue identification and corrective action resolution.
6. Experience with managing and presenting in the Bank’s Risk Assessment Committee & other governance committee, AEBC Board meetings.
7. Recruiting and training new employees.
8. Exposure in working directly with CEO, COO and other senior management of the bank.


Experience:

  • Analyst - Banking Operations & Operations Risk (American Express Banking Corp.)
  • Asst. Manager - Operations Risk (American Express Banking Corp.)
  • Executive (American Express Banking Corp.)
  • Manager Operations Risk (American Express)
  • Sr. Manager - Digital capabilities and Customer Experience (American Express)
  • Manager - New Product Development (American Express)

Skills:

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