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Nimrod Vishnia-Shabtai

Nimrod Vishnia-Shabtai

R&D Lead at Swish

Kfar Vradim, Northern

Swish.ai is a hyperautomation platform that empowers enterprise IT leaders to reinvent their ITSM delivery experience by seamlessly integrating with existing ITSM solutions. Its unique autonomous ticket flow orchestration assigns every ticket in real-time by taking into consideration many parameters such as agent skillset, team workload, and ticket urgency — reducing hops and mean time to resolution by more than 50%. The Swish.ai platform also provides IT leaders with real-time performance augmented analytics and strategic insights to proactively identify optimization opportunities and take the necessary actions. Swish.ai was founded as DeepCoding.ai in 2018 and is headquartered in Israel with regional offices in the UK and US. For more information, visit www.swish.ai.


Experience:

  • Senior Product Manager (BT9 Ltd.)
  • Software Developer (A2i - Analogue to Interactive)
  • DB Modeler (A2i - Analogue to Interactive)
  • R&D Lead (Swish.ai)
  • Senior Product Manager (Fornova)
  • Solution Expert Team Lead (SAP)
  • Senior Product Manager (SAP Labs)

Skills:

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