Improver

Ohad Shiloach

Testing / Automation Test Lead at ServiceNow

Israel

⚡ Manual / Automation Testing Engineer and QA lead, with vast experience Test Planning / Execution and QA processes and methodologies .

⚡ Project/ Release Manager: scope, estimation, timeline, deliverables, risk and mitigation, release management, hands on.

⚡ Customer Support - Tier-2/3: onsite customer experience, relocated to US.

⚡ Testing skills:
- Manual testing: create testing documents (STP, STD & STR), execution.
- Testing automation: Developed Automation tools, Selenium (WebDriver) and Page Object Model (POM), vast experience in development and working in Agile/ Scrum methodologic.
- Testing experience with: Web, Mobile and API Testing.
- Testing Leader, E2E testing, multi system defect analysis & management, testing strategies

⚡ Additional skills:
- Customer support: Tier 2/3 - End-to-End complicate defect investigation as: flow verification, check logs, DB validations, design documents verification and scenario validations
- Development: Senior development/ GL manager for software development.
- Customer Facing experience: 8 years' relocation in US in enterprise company. Customer: communication, satisfaction, requirements, implementation and technical support.

⚡ Enthusiastic and looking forward to new challenges, in the areas of: Testing or CSM.

---

Experience:

• Development Expert - Professional Services Organization (Amdocs)
• Testing Lead, Testing Engineer & Customer Support Manager - AT&T / Comcast (Amdocs)
• Senior Programmer/ Load Testing (Amdocs)
• Group Leader, Ordering System Implementation & Product Catalog Team – AT&T (Amdocs)
• Project Manager / Release Manager / QA – AT&T (Amdocs)
• Software Developer/ Testing Automation (Polyglot (Start-up))
• Automation Test Lead / Testing (ServiceNow)

Skills: