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Olga Nikulina

Olga Nikulina

Vice-President, Corporate Services at Merrill Lynch

Moscow, Moscow

More than 20 years managerial experience in Operations and Information Technology for Russian and International financial institutions, including Retail, Corporate, and Captive banks and businesses across multiple geographies. A proven track record of increasing profitability, brand recognition and growing sales through internal process improvement, increased product utilization, and cost optimization. Experience in compliance management and risk management (both portfolio and operational) expertise.
Business professional with strong leadership and management skills, self-driven and results-oriented, someone who can earn respect of customers, key constituents, and board members as well as peers and subordinates. Worked on VP-level positions with P/L responsibility, acted as BoD member. Understanding of Russian financial regulatory landscape, good local network.
Business area: Operations and Technology, back-office (incl. settlements, loan approval, collection), middle-offices, IT, Compliance, Fraud prevention, AML and Risk Management. Businesses: Payments technology companies, Retail banking, Financial services. Function areas: Business development, Strategy development, Product development, Strategic planning, Budgeting and planning, Organizational development (structure, people, processes), Sales and after-sales customer support, IT (information security, data center).

Specialties: Operations and Technology, Back-offices, Settlements, Business development, Strategy development, Product development, Strategic planning, Retail banking, after-sales and support business operations, building organizational structure, people hiring, processes organization, budgeting of project cost calculation, development of Regional cover plan, IT, middle-offices, loan approval, information security, data centre, customer service, collection, project office.


  • Head of Back-office and Banking settlments (Credit Europe Bank)
  • Vice President, Deputy Head of Operations & IT group at ICICI Bank (ICICI Bank Eurasia LLC)
  • Vice-President, Operations and Technology at Toyota Bank Russia (Toyota Financial Services)
  • Vice President, Head of Corporate Service (Merrill Lynch)
  • Head of Representative Office of TKG (Toyota Kreditbank) (Toyota Bank, Russia)
  • Business Operations (Russia, CIS & SEE) (Visa)


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