Improver

Rahul Sharma

Service Management Leader at Guide IT

Plano, Texas

An accomplished global IT professional with diversified experience in IT Service Management, Process Engineering, Business Relationship Management, IT Service Delivery, People Leadership, IT Asset Management and Operational Support.
I utilize a diverse combination of proven skills in leadership, project management, business development, process management and technical knowledge to deliver maximum results. I’m focused on improving the alignment of strategic and tactical direction between IT organization and their internal and external customers while meeting the objectives of the business.
I’ve demonstrated ability to direct complex projects, build and lead teams (on-shore and offshore), and complete projects on-time and on budget. Adept in providing quality business solutions, enhancing operational efficiency and effectiveness, evaluate, implement and streamline workflow processes utilizing best practices built on the ITIL framework.

Specialties
• ITIL Service Management
• Service Level Management
• Project Management
• Technical Operations
• IT Asset Management
• Process Improvement
• Contract/Pricing Negotiations
• Vendor Management
• Business Relationship Management
• People Development
• Incident Management
• Change Management

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Experience:

• Service Management Leader (GuideIT)
• Professional Services Consultant (Cherwell Software)
• ITSM Consultant (Freelancer) (ARIT Solutions)
• IT Service Manager (Trinity Industries, Inc.)
• Solution Architect (HEAT Software)

Skills: